La livraison est GRATUITE - un bon d'achat de 30% pour toute commande supérieure à 150€
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Return In accordance with the provisions of article L 121-20 of the Consumer Code: The buyer has a period of fourteen days, from the receipt of the products, to exercise his right of withdrawal without having to justify reasons nor to pay penalties, with the exception, where applicable, of return costs.
The customer can ask to make an exchange or refund of the products ordered 14 days maximum after receiving the order (the return must have reached us within 14 days at our premises).
Any request for returns must take place during the period of 14 days after receipt of your order.
We will try to reimburse you with the same means of payment as that used when placing your order.
guarantees the reimbursement of any returned item only on condition that they are in the same condition as when you received them. This means that the items must not be damaged, stained, deformed, used and in their intact packaging.
In cases where the items are used or stained we cannot refund.
• Promotional or sale products will not be exchanged or refunded (unless you have chosen secure delivery at the end of payment)
Be sure to keep the tracking number for your return that you may be asked for.
PLEASE NOTE: If your wish is not clearly indicated on your delivery slip (credit or refund), a credit will be automatically allocated to you in the form of a reduction code to be used on a future order. If the customer exercises his withdrawal period,
undertakes to reimburse him the sums actually paid within a maximum period of 15 days
Reimbursement is made via credit card retrocession, if payment by credit card
The refund is made via PayPal if the PayPal payment (do not forget to join us your PayPal legibly on your return slip to join with your package). Return costs are your responsibility and cannot be reimbursed under any circumstances.
Regarding shipping costs:
If your order is returned in full it will be automatically refunded on the basis of € 5.50 unless it is an exchange, the costs will be your responsibility. If the return does not contain the entire order, only the goods received will be eligible for a refund.
COD packages will be systematically refused. In no case will the Company
is not responsible for the loss or deterioration of returned packages.
The product (s) must be returned in their original packaging, delivery slip and a letter explaining the choice of return.
The articles having undergone a deterioration cannot be taken in charge!
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